Privacy Policy

Who We Are

Rachel Frances Counselling is operated by Rachel Frances, a professional counsellor based in Cornwall, UK. For any privacy-related queries, please contact:

rachelfrancescounselling@gmail.com

Rachel Frances Counselling, Cornwall, UK

What Data We Collect

The only personal data collected through this website comes from the contact form. When you submit an enquiry, you may provide:

• ✓ Name (required)
• ✓ Email address (required)
• ✓ Phone number (optional)
• ✓ Service preference (optional)
• ✓ Message (required)

In addition, this website may use analytics tools (such as Google Analytics) to collect anonymous usage data, including pages visited, time spent on the site, approximate location (country/region level), device type, and browser information. This data is aggregated and cannot be used to identify you personally.

How We Use Your Data

Information submitted via the contact form is used solely to respond to your enquiry and, where appropriate, to arrange a counselling consultation. Your data will not be used for marketing, shared with third parties for commercial purposes, or used for any purpose unrelated to your initial contact.

The lawful basis for processing this data is legitimate interests (responding to a direct enquiry) and, once a counselling relationship begins, the performance of a contract.

Third Parties

Contact form submissions are processed by Web3Forms, a third-party form handling service. When you submit the contact form, your data is transmitted to Web3Forms servers before being forwarded to Rachel Frances by email. Web3Forms acts as a data processor on our behalf.

You can review the Web3Forms privacy policy at web3forms.com/privacy.

This website may also use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help analyse how visitors use the site. The information generated by the cookie (including your truncated IP address) is transmitted to and stored by Google. Google may use this data to evaluate website usage, compile reports, and provide other services related to site activity. You can review Google's privacy policy at policies.google.com/privacy.

Cookies and Tracking

This website may use cookies set by Google Analytics to collect anonymous usage data. These cookies do not store any personally identifiable information. They help us understand how visitors interact with the site so we can improve its content and usability.

You can prevent cookies from being set by adjusting your browser settings. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

No cookies are used for advertising, remarketing, or any purpose other than anonymous site analytics.

Data Retention

Enquiry emails are retained only as long as necessary to manage your request. If a counselling relationship does not proceed, correspondence is deleted within a reasonable period.

For active and former clients, records are retained in line with professional guidance from relevant counselling bodies, typically for a minimum of seven years after the end of the therapeutic relationship. Records are stored securely and confidentially.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

• ✓ Right of access - you may request a copy of the personal data held about you.
• ✓ Right to rectification - you may ask for inaccurate data to be corrected.
• ✓ Right to erasure - you may request deletion of your data, subject to any legal or professional obligations to retain it.
• ✓ Right to restriction - you may ask for processing of your data to be limited in certain circumstances.
• ✓ Right to object - you may object to processing based on legitimate interests.
• ✓ Right to complain - you have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data is being handled unlawfully.

To exercise any of these rights, please contact rachelfrancescounselling@gmail.com. Requests will be responded to within one month.